Privacy Policy & Terms

1. Information We Collect

Green Brothers collects personal information, including your name, email address, and mobile phone number, when you request information, schedule services, fill out a web form, or opt in to receive SMS text messages from us.

2. How We Use Your Mobile Number

We use your mobile phone number solely to send you transactional, informational, and conversational SMS messages related to your account or requests, including:

• Appointment confirmations and reminders
• Customer support responses
• Service updates and project statuses
• Invoice information and confirmation of transaction

3. SMS Data & No-Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, share, transfer, or disclose consumer personal data to any external organizations for any purpose, including with customer consent, except as required by law.

4. Data Security & Protection

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. Your opt-in consent data is stored securely and accessed only by authorized personnel.

5. Contact Us

If you have any questions regarding our privacy practices, please contact us by email at hello@greenbrosknox.com or by phone at (865) 337-9122.

1. Program Description

By opting in to receive text messages from Green Brothers via our business communications platform (Grasshopper), you agree to receive transactional, informational, and conversational SMS/MMS messages, including appointment reminders, service updates, and customer support communications.

2. User Opt-In & Consent

You may opt in to receive text messages by providing your phone number on our website forms, signing a written agreement, or verbally requesting text communications during customer service interactions. Consent to receive text messages is not a condition of purchasing any goods or services.

3. Message Types

By opting in, you agree to allow Green Brothers to send Conversational / 1:1, Transactional, and Informational / appointment-related text messages.

4. Message Frequency

Message frequency varies based on your ongoing interactions with Green Brothers and your service preferences.

5. Cost & Rates

Standard Message and Data Rates May Apply for any messages sent to you from us and to us from you. Check your mobile provider plan for details regarding text and data costs.

6. Opt-Out & Help Instructions

To STOP receiving text messages, text "STOP" to (865) 337-9122 at any time. You will receive a single confirmation text confirming your unsubscribe request.

For HELP or customer support regarding text messaging, text "HELP" to (865) 337-9122 or contact us at hello@greenbrosknox.com.

7. Carrier Disclaimer

Wireless carriers (such as AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages.

8. Privacy

Your use of our SMS messaging service is subject to our Privacy Policy outlined above.

9. Contact Us

If you have any questions regarding terms and conditions, please contact us by email at hello@greenbrosknox.com or by phone at (865) 337-9122.